Customer-Focused Organizations Consider Complaints As

question 92

Multiple Choice

Customer-focused organizations consider complaints as:

• A)outcomes of public relations failure.
• B)opportunities for improvement.
• C)a symptom of systemic defects.
• D)the rationale for customer service.

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Definitions:

Task Significance

The degree to which a job has a substantial impact on the lives of other people or is perceived as important and valuable.

Enriched Job

An employment design aimed at enhancing job satisfaction and performance by incorporating meaningful tasks, giving workers more autonomy, and offering opportunities for personal growth.

Job Dissatisfaction

A negative emotional state resulting from aspects of one’s job not meeting expectations or needs.

Cultural Diversity

The existence of a variety of cultural or ethnic groups within a society, enriching its social fabric.