The Criteria for Performance Excellence for the Malcolm Baldrige National

question 9

Multiple Choice

The Criteria for Performance Excellence for the Malcolm Baldrige National Quality Award should result in all of the following EXCEPT:

• A)achieving compliance to quality standards set by CMM levels.
• B)delivery of ever-improving value to customers, resulting in improved marketplace success.
• C)improvement of overall company performance and capabilities.
• D)organizational and personal learning.

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Definitions:

Eyewitness Testimony

evidence provided by individuals who were present at the scene of a crime, describing what they observed.

Healthy Skepticism

An approach of questioning beliefs, claims, or practices based on evidence and logical reasoning rather than accepting them at face value.

Leading Questions

Questions that are phrased in a way that suggests a particular answer or influences the response of the person being asked.

Rehearsal

A cognitive process of repeatedly practicing or going over information to enhance memory retention.