Leading Practices of Customer Focused Organizations Include All of the Following

question 95

Multiple Choice

Leading practices of customer focused organizations include all of the following EXCEPT:

• A)defining and segmenting customer groups
• B)having effective complaint management processes
• C)ensuring that every contact with a customer results in a sale
• D)employing systematic processes for listening to customers

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Definitions:

Net Income

The total profit of a company after all expenses and taxes have been deducted from revenue, indicating the company's bottom line.

Variable Expenses

Expenses that change in proportion to the activity of a business, similar to variable costs.

Selling Price

The amount at which a product or service is sold to customers.

Operating Leverage

Operating Leverage is a measure of how a company's operating income changes with sales volume, indicating the proportion of fixed costs in total costs.