Beginning with the Step of Customer Needs and Expectations (Expected

question 57

Essay

Beginning with the step of customer needs and expectations (expected quality),identify and describe the remaining steps in the customer-driven quality life cycle. (hint: drawing a diagram may be helpful)

Understand how to establish and manage accounts receivable policies to ensure sufficient income for the practice.

Recognize the criteria for extending credit and handling hardship cases.

Be familiar with the procedures for working with collection agencies and the legal requirements involved.

Understand the importance and methods of age analysis for past-due accounts.

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Definitions:

Formal

Pertains to actions, processes, or structures that are officially recognized and enforced by an organization or institution, often characterized by written rules and regulations.

Unobservable Components

Elements or factors within a system or process that cannot be directly seen or measured but influence outcomes.

Culture

The collective social behavior, norms, knowledge, beliefs, arts, laws, customs, capabilities, and habits of the people in these societies.

Expectations

The beliefs or forecasts people have about the future or about the outcomes of specific actions.