The Ability to Accurately and Dependably Provide a Customer with What

question 56

Multiple Choice

The ability to accurately and dependably provide a customer with what was promised illustrates the service quality dimension of:

• A)reliability
• B)assurance.
• C)responsiveness.
• D)empathy.

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Definitions:

Poised

Exhibiting a composed or balanced state that reflects grace, calmness, and confidence, especially in the face of stress or uncertainty.

Early-Maturing Boys

Young males who experience physical and hormonal puberty changes earlier than the average age range for their peer group, affecting them both psychologically and socially.

Substance Abuse

The damaging or dangerous consumption of mind-altering substances, such as alcohol and illegal drugs.

Late-Maturing Boys

Refers to boys who experience puberty and its associated growth spurts later than the average age range for their gender and cultural group.