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Discuss the Role of Complaint Management in Customer Relationship Management

question 6

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Discuss the role of complaint management in customer relationship management.


Definitions:

Stalking

The act of repeatedly following, watching, or contacting someone in a way that is threatening or invasive.

Cyberdating

The process of engaging in romantic or sexual relationships through the Internet.

Superficial

Concerned with or understanding only what is on the surface, without depth in thinking or feeling.

Heterogamy

The practice of marrying someone from a different social, cultural, or ethnic background.

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