Unexpected Dissatisfaction Occurs When Expected Quality Is Higher Than Actual

question 48

True/False

Unexpected dissatisfaction occurs when expected quality is higher than actual quality.

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Definitions:

Organizational Development

A field of research, theory, and practice dedicated to expanding the knowledge and effectiveness of people to accomplish more successful organizational change and performance.

Informal Organization

The unofficial and less visible part of the system.

Organization

An entity comprising multiple people, such as an institution or an association, that has a particular purpose.

Formal Organization

The official, legitimate, and most visible part of the system.