Leading Practices of Customer Focused Organizations Include All of the Following

question 95

Multiple Choice

Leading practices of customer focused organizations include all of the following EXCEPT:

• A)defining and segmenting customer groups
• B)having effective complaint management processes
• C)ensuring that every contact with a customer results in a sale
• D)employing systematic processes for listening to customers

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Definitions:

Customer Groups

Segments of customers categorized based on shared characteristics, preferences, or behaviors, for targeted marketing or service strategies.

Work Flow Analysis

The study of the flow of work processes and activities with the aim of identifying opportunities for improvement in efficiency and performance.

Outputs

The results or products that come from the processes of a system, organization, or project.

Production

The method of producing products and services by integrating work, resources, and technological innovation.