Research Identified Five Principal Dimensions That Contribute to Customer Perceptions

question 2

Multiple Choice

Research identified five principal dimensions that contribute to customer perceptions of service quality.Which of the following is NOT one of them?

• A)Reliability
• B)Assurance
• C)Fringe benefits
• D)Responsiveness

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Definitions:

Interaxle Differential

A mechanism that allows for differential speeds between the front and rear axles of a multi-axle vehicle, improving maneuverability and traction.

Controlled Traction

Differential gearing that uses a friction plate assembly to transfer drive torque from a slipping wheel (sensed by axle shaft spinout) to its opposite.

Tag Axle

A truck dead axle located behind a drive axle; may or may not be a lift axle.

Highway Truck

A type of truck designed for long-distance transport on highways, often featuring larger engines and fuel tanks for extended range.