Which of the Following Is NOT TRUE of Complaints

question 3

Multiple Choice

Which of the following is NOT TRUE of complaints?

• A)Organizations involved in customer relationship management train customer contact personnel to deal with complaints.
• B)The objective of customer service is to convert complaints into chargeable service opportunities.
• C)Complaints provide a source of product and process improvement ideas.
• D)The complaint process itself needs to be monitored, evaluated, and improved.

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Definitions:

Variability

The measure of how spread out or scattered the points in a data set are.

Average Ages

The mean age of a group of individuals, calculated by summing their ages and dividing by the number of individuals.

Standard Deviation

A measure that quantifies the amount of variation or dispersion of a set of data values from the mean value of the dataset.

Sample

A subset of individuals or observations from a larger population, used to make inferences about the population.