Any Employee Who Comes in Direct Contact with Customers Can

question 33

Multiple Choice

Any employee who comes in direct contact with customers can obtain useful information simply by engaging in conversation and listening to customers.This is an example of:

• A)focus groups
• B)direct customer contact
• C)field intelligence
• D)study complaints

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Definitions:

Melanin

A pigment produced by melanocytes in the skin, hair, and eyes, responsible for coloration and protection against ultraviolet (UV) light damage.

Oxygen

A chemical element (O) essential for most forms of life on Earth, vital for cellular respiration in organisms.

Friction

The resistance encountered when one object is moved in contact with another.

Pressure

The force exerted per unit area on the surface of an object, often measured in atmospheres, Pascals, or mmHg.