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Which of the following is NOT a component of the Porter and Lawler model?
Q10: The term _ refers to those pressures
Q15: Providing a clean service environment (such as
Q31: _ quality is what the customer assumes
Q44: When interactions are present in an experiment,main
Q50: The determinants of the American Customer Satisfaction
Q57: As indicated by the International Quality Study,"best
Q62: _ is a system of process control
Q68: Which of the following is NOT a
Q89: The Federal Quality Institute was established within
Q93: The component of statistical methodology that includes