Which of the Following Statements Is NOT TRUE of Designing

question 84

Multiple Choice

Which of the following statements is NOT TRUE of designing customer satisfaction surveys?

• A)The first step in developing a customer satisfaction survey is to determine its purpose.
• B)Customer satisfaction measurement should not be confined to external customers.
• C)Independent third-party organizations often have more credibility to respondents and can ensure objectivity in the results.
• D)Telephone interviews are the most common means of measuring customer satisfaction.

---

Definitions:

Range

The difference between the highest and lowest values in a data set, used as a measure of statistical dispersion.

Natural Causes

Factors that affect events or conditions based on processes inherent to the natural world, as opposed to human-made influences.

Assignable Causes

Factors identified as reasons for variation in a process, which can be isolated and where corrective action can be applied.

Process Capability Ratio

A statistical measure that evaluates the ability of a production process to produce output within specified limits.