The Kano Classification Scheme Segments Customer Requirements Into

question 85

Multiple Choice

The Kano classification scheme segments customer requirements into:

• A)responders, non-responders, and no opinions.
• B)internalists, externalists, and quasi-receptors.
• C)dissatisfiers, satisfiers, and exciters.
• D)non-necessities, necessities, and luxuries.

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Definitions:

Severed

Cut off or separated, often used in context to describe a physical disconnection of part of the body or a division within relationships or connections.

Split Brain

Describes a condition resulting from the severance or lesion of the corpus callosum, leading to a disconnection between the two hemispheres of the brain.

Acetylcholine

A neurotransmitter in the nervous system that plays an important role in muscle contraction and cognitive functions.

Agonist

is a substance that binds to a receptor and triggers a response in the body, often mimicking the action of a naturally occurring substance.