Describe Issues That Should Be Considered in the Design of an Effective

question 32

Essay

Describe issues that should be considered in the design of an effective survey to measure customer satisfaction.

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Definitions:

Independent

A variable or condition that is manipulated or classified in an experiment to investigate its effect on the dependent variable without being influenced by other variables.

Deviations

Differences between individual observations and a central point, often the mean, in a data set.

ANOVA F Test

A statistical test used in analysis of variance (ANOVA) to determine the equality of means among three or more groups.

Multiple Regression

A statistical technique that models the relationship between a dependent variable and two or more independent variables.