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Discuss How Customer Relationship Management Software May Assist a Firm

question 10

Essay

Discuss how customer relationship management software may assist a firm in understanding its customer needs and preferences,both present and anticipated.


Definitions:

Annual Cost

The total cost incurred by an entity over a one-year period, encompassing both fixed and variable expenses.

Third Year

Typically refers to the third year in a sequence, such as the third year of an academic program or the third year of a company's operation.

Total Project Cost

The complete financial expenditure required to finish a project, including all direct and indirect costs.

Quantity of Sales

The total number of units sold of a particular product or service within a specific timeframe.

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