Which of the Following Is NOT One of the Three

question 21

Multiple Choice

Which of the following is NOT one of the three basic components of a service?

• A)Physical facilities, processes, and procedures
• B)Customers' involvement
• C)Employees behavior
• D)Employees' professional judgment

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Definitions:

Crowding Model

A theory or model that explains how public sector involvement can displace or reduce private sector activity in certain markets.

Occupational Segregation

The division of labor in which different groups of workers, often based on gender, ethnicity, or race, are systematically allocated different kinds of jobs.

White Males

Refers to adult individuals of the male gender who are identified as being of European descent or belonging to a demographic group characterized by light skin pigmentation.

Experimental Starvation

Research studies that deliberately restrict calorie intake to study the effects of malnutrition or dietary deficiencies on the body.