As Customization Increases,_____ Becomes a Bigger Factor in the Customer's

question 92

Multiple Choice

As customization increases,_____ becomes a bigger factor in the customer's perception of service quality.

• A)employee behavior
• B)process and procedures
• C)physical facilities
• D)professional judgment

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Definitions:

Laissez-faire

Laissez-faire is an economic doctrine or leadership style that promotes minimal to no government intervention in the free market, or a hands-off approach in management.

Big Five

A personality model identifying five major dimensions of human personality: openness, conscientiousness, extraversion, agreeableness, and neuroticism.

Personality Characteristics

Traits or qualities that define an individual’s distinctive characters, influencing their behaviors, thoughts, and emotions.

Emotional Stability

A personality trait that denotes the ability to remain calm and composed under stress or pressure.