Customer Errors _____ Stage of a Service Include Failure to Signal

question 44

Multiple Choice

Customer errors _____ stage of a service include failure to signal service inadequacies,to learn from experience,to adjust expectations,and to execute appropriate post-encounter actions.

• A)at the delivery
• B)at the resolution
• C)in the preparation
• D)during an encounter

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Definitions:

Connective Tissue

Tissue that supports, binds together, and protects organs. It consists of various cell types and extracellular matrix and includes bone, blood, and fat.

Muscles

Muscles are fibrous tissues that produce force and motion to move the body or parts of it and are crucial for all forms of bodily movement.

Myofibril

Basic rod-like unit of a muscle cell that is responsible for muscle contraction.

Myofilaments

The filaments of myofibrils, constructed from proteins, primarily actin and myosin, which are essential for muscle contraction.