Analysts Examined the Relationship Between Satisfaction Levels and Repeat Sales

question 129

Multiple Choice

Analysts examined the relationship between satisfaction levels and repeat sales at McGregor Buy & Save.They found that 88 percent of repeat purchases came from satisfied or very satisfied customers.They found that a one percentage point in overall satisfaction could bring in 6 million in repeat sales annually.This analysis is an example of:

• A)defect ratio.
• B)zero budgeting.
• C)cost-benefit analysis.
• D)interlinking.

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Definitions:

Iris

The colored part of the eye surrounding the pupil, which controls the size of the pupil opening and thus the amount of light that enters the eye.

Subliminal Stimulation

The process of influencing someone's thoughts or behaviors by exposing them to stimuli below the threshold of conscious awareness.

Psychokinesis

The supposed ability to move or manipulate objects with the mind without physical interaction.

Subliminal Perception

The process by which stimuli are presented below the threshold of conscious awareness but still influence thoughts, feelings, or actions.