CRM Systems Have Two Interconnected Components: Sales and Selling, and After-Sales

question 9

True/False

CRM systems have two interconnected components: sales and selling, and after-sales service and support.

---

Definitions:

Direct Reports

Employees who report directly to a manager or supervisor in the organizational hierarchy.

Problems and Concerns

Issues, obstacles, or worries that need to be addressed or resolved within any given context or environment.

Negotiation Style

The approach or method individuals use when seeking to resolve differences and reach agreements in personal or professional contexts.

Major Concessions

Significant compromises or allowances made during negotiations aiming to reach an agreement.