CRM Systems Have Two Interconnected Components: Sales and Selling, and After-Sales

question 9

True/False

CRM systems have two interconnected components: sales and selling, and after-sales service and support.

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Definitions:

Assignment

The conveyance of entitlements, properties, or liabilities from one party to a different one.

Delegation

The act of assigning responsibility or authority from one person to another.

Donee Beneficiary

A third party who benefits from a contract made between two other parties, specifically where the intent is to gift a benefit or rights under the contract to the third party.

Promisee

The person to whom a promise is made or a commitment is given.