What Is One Way That CRM Can Maximize the Value

question 10

Multiple Choice

What is one way that CRM can maximize the value delivered to customers over time?

• A)by increasing productivity and decreasing costs throughout the company
• B)by monitoring the number of products that are returned or exchanged
• C)by breaking down how much revenue came from sales to existing customers
• D)by ensuring greater accountability of support staff through quantifiable measures

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Definitions:

Projection

A psychological defense mechanism where individuals attribute their own undesirable thoughts, feelings, or motives to another person.

Displacement

In psychology, a defense mechanism where an individual redirects emotions or reactions from the original source to another target.

Challenge Stressors

Work-related demands or obstacles that, while potentially stress-inducing, can lead to increased motivation, learning, and job satisfaction.

Workload

The amount of work assigned to or expected from an individual or team within a given time frame, often evaluated as part of performance management and job design.