What Is One Way That CRM Can Maximize the Value

question 10

Multiple Choice

What is one way that CRM can maximize the value delivered to customers over time?

• A)by increasing productivity and decreasing costs throughout the company
• B)by monitoring the number of products that are returned or exchanged
• C)by breaking down how much revenue came from sales to existing customers
• D)by ensuring greater accountability of support staff through quantifiable measures

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Definitions:

Uninhibited

Characterized by a lack of restraint or inhibition, often resulting in spontaneous and free-spirited behavior.

Combative

Exhibiting readiness or eagerness to fight or be aggressive.

Deindividuation

A psychological state characterized by reduced self-awareness and diminished social identity, leading to uninhibited and sometimes antisocial behavior.

Validity Effect

The tendency to believe information is correct or valid simply because it has been repeated many times.