When a Customer Challenges a Credit Card Transaction That Appears

question 25

Multiple Choice

When a customer challenges a credit card transaction that appears on their statement, who bears the onus of proof?

• A)The onus is on the merchant to prove that the transaction took place.
• B)The onus is on the customer to prove that the transaction did not take place.
• C)The onus is on the card issuer to prove that the transaction did not take place.
• D)The onus is on the bank to resolve any dispute.

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Definitions:

International Union

A coalition of national trade unions or organizations formed to promote common interests or engage in joint action on an international level.

Example

A representative instance or case used to illustrate or explain a concept, principle, or process.

Managerial Domination

A situation in which management exercises control or influence over decision-making processes, often at the expense of employee participation.

Co-Operative Programs

Educational or training programs designed to integrate classroom learning with practical work experience in a related field, often involving partnerships between educational institutions and employers.