Thomas Has Noticed That His Local Drycleaner Is Placing Advertisements

question 9

Multiple Choice

Thomas has noticed that his local drycleaner is placing advertisements promising 'Clothes so clean, you'll beam!' within an hour.However, every article of clothing he has sent to the drycleaner has been returned a week later with the same stains on them.Thomas' neighbours have the same complaints as well.Thomas is concerned about the conduct of the company.Which of the following is not an option available to Thomas?

• A)Thomas can seek the help of an industry ombudsman.
• B)Thomas can prosecute the company under the ACL.
• C)Thomas can lodge a complaint with the ACCC.
• D)Thomas can commence civil proceedings against the company for breach of ACL s 18.

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Definitions:

Perceptual

Relates to the way sensory information is interpreted and understood by the brain.

Nordic Countries

A geographical and cultural region in Northern Europe and the North Atlantic, consisting of Denmark, Finland, Iceland, Norway, and Sweden, known for their strong welfare systems and high standard of living.

Job Satisfaction

The level of contentment employees feel regarding their jobs, which can influence their performance and retention.

Affective Commitment

The emotional attachment an employee feels towards their organization, influencing their desire to stay and contribute.