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Jon Is Training Lee, a Recent Graduate Who Joined the Marketing

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Jon is training Lee, a recent graduate who joined the marketing department.Their topic of discussion is multidimensional scaling (MDS), with respect to positioning maps.Jon explains that with MDS, rather than asking customers what is important in a given product or service, MDS simply starts by asking how similar two products or services are for every pair of products or services under consideration in the mapping.Jon's explanation is consistent with current marketing practices used today.

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Definitions:

Corporate Social Responsibility

A company's commitment to manage the social, environmental, and economic effects of its operations responsibly and in accordance with public expectations.

CSR Program

Corporate Social Responsibility program, initiatives by a company to assess and take responsibility for its effects on environmental and social wellbeing.

Order Cycle

The total amount of time that elapses from the time a customer places an order until the time the product is delivered to the customer.

Customer Inquiries

Refers to questions or requests for information made by customers regarding a company's products or services.

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