The Wiggle Room Between the Low, Adequate Level of Expectations

question 58

True/False

The wiggle room between the low, adequate level of expectations and somewhere slightly above the middle, predicted level of expectations is referred to as a "zone of tolerance," which is a range of performance that the customer would deem acceptable.

---

Definitions:

Growth Hormone

A biochemical substance that promotes growth, cellular reproduction, and the renewal of cells in humans and animals.

Acromegaly

A condition characterized by overgrowth of the extremities of the skeleton, fingers, toes, jaws, and nose. It may be produced by excessive secretion of growth hormone by the anterior pituitary gland.

Gigantism

Abnormally tall growth caused when anterior pituitary secretes excessive amounts of human growth hormone during childhood

Pituitary Gland

A small gland located at the base of the brain responsible for releasing hormones that regulate various bodily functions, including growth, metabolism, and reproduction.