Jim and Denise Are Executives at Jetsetters, Inc

question 59

Multiple Choice

Jim and Denise are executives at Jetsetters, Inc., a plane-sharing business.As they review the results of their recent customer satisfaction survey, Jim generally notices that responses fall into three outcomes.Which of the following outcomes is NOT one of the three outcomes on Jim's mind?

• A) Customer expectations may be confirmed, leading to judgments of satisfaction.
• B) Expectations may be disconfirmed in a negative manner if the purchase fell short of expectations, leading to feelings of dissatisfaction.
• C) Expectations may be disconfirmed in a positive manner, if the purchase experience surpassed the expectations, leading to feelings of delight.
• D) Expectations are not in line with the company's goals

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Definitions:

Polygenic Inheritance

A mode of inheritance where traits are influenced by multiple genes at different loci, leading to a continuous range of possible phenotypes.

Incomplete Dominance

A genetic scenario in which one allele does not completely dominate another allele, leading to a phenotype that is a blend of the two alleles.

Codominance

A genetic scenario where two alleles of a gene are expressed equally in the phenotype of heterozygotes.

Epistasis

A genetic interaction where the effect of one gene is modified by one or several other genes, which can mask or alter its phenotype.