__________ Factors Are Actions That Go Above and Beyond Customer

question 28

Multiple Choice

__________ factors are actions that go above and beyond customer expectations.

• A) Motivating
• B) Hygiene
• C) Extra
• D) Bonus

---

Definitions:

Variance

A statistical measure that represents the dispersion or spread of a set of data points within a dataset.

Standard Deviation

A measure that is used to quantify the amount of variation or dispersion of a set of data values from the mean.

Distribution

The way in which something is shared out among a group or spread over an area, or the arrangement of values of a variable showing their observed or theoretical frequency of occurrence.

Variance

A statistical measure of dispersion that shows how much values in a data set differ from the mean.