Which of the Following Is NOT Typically in a CRM

question 52

Multiple Choice

Which of the following is NOT typically in a CRM database?

• A) complaints
• B) market share data
• C) rate of response to marketing offers
• D) contact information

Identify the stages of the personal selling process.

Recognize the objectives and activities associated with each stage of the personal selling process.

Identify tactics and techniques for prospecting and qualifying leads.

Understand the importance of the approach stage in creating a positive first impression.

---

Definitions:

Gain or Loss

The financial result from a transaction when the selling price of an asset differs from its book value.

Bonds

Long-term debt securities issued by corporations and governments to raise funds, paying interest to holders.

Effective-Interest Method

An accounting practice used to amortize the discount or premium on bonds payable over the bond’s life, reflecting a constant rate of interest.

Bonds

Long-term debt securities issued by corporations or governments, promising to pay the holder a specified amount of interest over a set period of time before returning the principal amount.