The First Step in Building the House of Quality Is

question 99

Multiple Choice

The first step in building the House of Quality is to:

• A)identify customer requirements.
• B)evaluate the competition.
• C)identify technical requirements.
• D)identify selling points.

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Definitions:

Organisation Structures

Refers to the way in which a company or organization is arranged to aid in achieving its objectives, often categorizing departments and roles.

Chain of Command

The hierarchical structure within an organization that outlines authority and responsibility relationships.

Delegation

The act of assigning authority and responsibility to others to carry out specific activities while maintaining accountability for the outcome.

Line of Authority

The hierarchical structure in an organization that outlines reporting relationships and the flow of decision-making power.