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Discuss the concept of self-service and how it allows marketers to reduce variability.Explain good versus bad variability in service encounters.
Incidental Beneficiary
A third party who benefits from a contract between two other parties, without being specifically intended to benefit by those parties.
Intended Beneficiary
A person or entity for whom a contract is specifically made to benefit, having the legal right to enforce the contract if not fulfilled.
Assignable
The capability of a contract or other legal document to be transferred from one party to another.
Membership
The state or condition of being a member or part of an organization or group.
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