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Global Financial Crisis
Was a consequence of sub‐prime mortgage defaults in the United States in 2008 and culminated in a worldwide recession.
Process Re-Engineering
A complete overhaul and innovative redesigning of business procedures aimed at achieving significant enhancements in key performance indicators.
Customer Needs
Refers to the wants or desires that a customer expects a product or service to fulfill.
Process Value Analysis
Identifies and evaluates core processes for their performance contributions to customer satisfaction.
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