While Not an Actual App, One of These Will Add

question 25

Multiple Choice

While not an actual app, one of these will add features to your browser.

• A)Web app
• B)Extension
• C)Android app
• D)Linux app

Describe how service characteristics such as perishability and variability affect service delivery and marketing.

Comprehend the importance of fair treatment (distributive and procedural fairness) in service recovery.

Understand strategies for motivating and training staff to deliver excellent service.

Analyze how service providers can address the challenges of service failures and recovery.

---

Definitions:

Emotions

Complex psychological states that involve a subjective experience, a physiological response, and a behavioral or expressive response.

Theories of Emotion

A set of psychological theories aiming to explain how emotions are experienced, how they are triggered, and the biological and cognitive processes that underlie them.

Emotional Event

An occurrence that triggers a strong emotional response, which can significantly affect an individual's memory and behavior.

Theoretical Assumptions

Underlying principles or beliefs that form the basis of a theory, often taken as truth without direct evidence within the context of the theoretical framework.