Which of the Following Is a Negative Impact of Information

question 62

Multiple Choice

Which of the following is a negative impact of information technology on the customer service provided by service organizations?

• A)It has increased the labor intensity involved in the production of services.
• B)It has resulted in lesser personal interaction between consumers and service providers leading to decreased customer satisfaction among some consumers.
• C)It has decreased the speed of service.
• D)It has restricted the ability of the customers to compare products with competitor brands before making a purchase.

---

Definitions:

Comparative Reasoning

A type of reasoning that involves comparing different cases or examples to draw conclusions.

Harvest Wheat

The process of gathering ripe wheat crops from the fields, which involves cutting, bundling, threshing, and preparing the wheat for consumption or sale.

Legal Precedent

A legal case that establishes a principle or rule that a court or other judicial body utilizes when deciding subsequent cases with similar issues or facts.

Comparative Inference

The process of deducing conclusions by comparing different sets of data or information.