Praxis Style Questions -Keshaun Is a Student Who Is Hearing Impaired.His Speech Is

question 21

Multiple Choice

Praxis Style Questions
-Keshaun is a student who is hearing impaired.His speech is difficult to understand but he knows sign language.Other students are uncomfortable communicating with him,which limits Keshaun's participation in group activities and social situations.How can you encourage peer interaction for Keshaun?

• A)Arrange instruction for peers to learn some sign language.
• B)Tell the peers that Keshaun has a problem but they must communicate with him.
• C)Arrange for speech therapy for Keshaun.
• D)Force Keshaun to practice speech during group activities and social situations.

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Definitions:

Customer Experience Management

The method of creating and responding to interactions with customers in a way that fulfills or surpasses their expectations, aiming to boost satisfaction, loyalty, and support among them.

Internal Marketing

The promotion of a company’s objectives, products, and services to its employees, aiming to align customer and employee satisfaction.

Services Marketing

Marketing practices tailored to promote and sell intangible services, as opposed to tangible products.

Service Quality

The assessment of how well a delivered service meets the customer's expectations and the difference between perceived service and expected service.