Converting "You" Statements into "I" Statements Can Help Avoid a Defensive

question 27

True/False

Converting "You" statements into "I" statements can help avoid a defensive reaction from the other person.

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Definitions:

Policies

Formal guidelines or rules established by organizations to govern their operations and decision-making processes.

Planning Function

A fundamental management activity that involves setting objectives and determining appropriate strategies and actions to achieve them.

Set Direction

The process by which leaders define goals, objectives, and the course of action to be taken to achieve desired outcomes.