According to the Classification System Proposed by Juran,customers Who Belong

question 4

Multiple Choice

According to the classification system proposed by Juran,customers who belong to the group of 'the vital few':

• A)need only standardized attention as a group.
• B)deserve special attention on an individual basis.
• C)can be targeted through mass marketing strategies.
• D)have needs and requirements that differ from general customers.

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Definitions:

Credit Instrument

A legal document representing a promise to pay a specified sum of money to the holder under agreed conditions, such as bonds, notes, or bills.

Indebtedness

The condition of owing money, often as a result of borrowing for business or personal needs.

Legal Document

A document that states some contractual relationship or grants some right, serving as official evidence of an agreement.

Business Transaction

An economic event or activity that changes an entity's financial statements, involving the exchange of goods, services, or funds between two or more parties.