The Kano Model of Customer Requirements Uses the Term "Satisfiers

question 49

Multiple Choice

The Kano Model of customer requirements uses the term "satisfiers" to refer to:

• A)the basic requirements that are generally not stated by a customer but are assumed as a given.
• B)the requirements that customers expressly say they want in a product.
• C)the aesthetic features of a product that do not add any value to the product.
• D)the new or innovative features in a product that are not expected by customers in a product.

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Definitions:

First Contracts

The initial collective bargaining agreement reached between a newly formed or recognized labor union and the employer.

Negotiations

The process of discussion between two or more parties aimed at reaching a mutual agreement or understanding on a specific matter.

Union Organizing Drive

A union organizing drive is a campaign or effort carried out by workers and union organizers to form a new union or to recruit new members to an existing union in a workplace.

Legally

pertaining to the law or in accordance with the law; often used to specify actions or conditions that are sanctioned by law.