According to the Kano Model,the Basic Requirements That Customers Expect

question 64

Multiple Choice

According to the Kano Model,the basic requirements that customers expect in a product and which are generally not stated by customers but assumed as given,fall into the category of _____.

• A)dissatisfiers
• B)exciters
• C)satisfiers
• D)delighters

---

Definitions:

Multinational Strategy

A strategic framework employed by corporations that operate in multiple countries, focusing on global operations, localization, and international competition.

Geographical Area

The specific physical locations or regions in which an organization operates or targets as part of its business activities.

Cross-cultural Competencies

Skills and knowledge that enable individuals to effectively interact, work, and communicate in environments with cultural diversity.

Self-maintenance Competencies

Skills and abilities that allow individuals or systems to maintain their effectiveness and efficiency over time without external intervention.