Affinity Diagram Is a Tool That Can Be Used by Organizations

question 54

Multiple Choice

Affinity diagram is a tool that can be used by organizations to:

• A)measure the response of customers by allowing them to express their degree of satisfaction on a five-point scale.
• B)streamline their communication process with the customers.
• C)gather and organize a large number of ideas or facts.
• D)train their employees on service recovery.

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Definitions:

Humanbecoming Method

A nursing theory by Rosemarie Rizzo Parse focusing on the human experience of health as a process of becoming, laying emphasis on quality of life from each person's own perspective.

Therapeutic Touch Method

A healing approach based on the idea that human beings are fields of energy that can be affected through the "touch" or manipulation of a practitioner's hands to promote health and healing.

Pattern Appreciation Method

A systematic approach to recognizing patterns, trends, or regularities in data or behaviors.

Caritative Caring

A nursing approach emphasizing the importance of love and caring, focusing on the human aspect of nursing and patient care.