According to the Gap Model,the Term "_____" Refers to the Needs

question 28

Multiple Choice

According to the gap model,the term "_____" refers to the needs and requirements of a customer.

• A)actual quality
• B)delighters
• C)expected quality
• D)exciters

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Definitions:

Evolutionary Psychologists

Psychologists who study the evolutionary origins of human behavior and mental processes.

Acquired Fears

Fears that develop as a result of specific experiences or learning, rather than being innate.

Adaptive

Capable of being modified in response to changing conditions or environments, often used in the context of learning and development.

Intermittent Schedule

A reinforcement schedule in which rewards or punishments (reinforcements) are given out at irregular intervals.