Customer-Focused Organizations Consider Complaints as Opportunities for Improvement As

question 27

Multiple Choice

Customer-focused organizations consider complaints as opportunities for improvement as:

• A)it allows them to test the aptitude and efficiency of their employees in handling customer complaints.
• B)it allows them to reduce the cost of research and development because they come to know about potential features through customers.
• C)effectively resolving complaints increases customer loyalty and retention.
• D)it helps employees understand what it feels like to be a customer.

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Definitions:

Date/Time

A data type in databases and programming that stores dates and times as serial date numbers for chronological data management.

Hiring Date

The specific date on which an individual officially becomes an employee of a company or organization.

Employees Table

A table in a database that contains information about employees, such as names, IDs, and job details.

Visual Basic Window

The interface in the Visual Basic for Applications (VBA) editor that allows developers to write, edit, and test VBA code within Microsoft Office applications.