While Designing a Customer Satisfaction Survey,organizations Should Use

question 40

Multiple Choice

While designing a customer satisfaction survey,organizations should use:

• A)compound questions.
• B)questions with double negatives.
• C)leading questions.
• D)questions that address only one issue or idea.

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Definitions:

Legal Obligation

A duty enforceable by law, deriving from statutes, contracts, or legal precedents.

Equitable Obligation

An obligation based on fairness, ethics, or natural law, rather than on a contractual or legal requirement.

Present Obligation

An obligation that arises from past events, the settlement of which is expected to result in an outflow from the entity of resources embodying economic benefits.

Contingent Liability

A potential financial obligation that may arise in the future, depending on the outcome of a specific event.