The Final Task in Designing a Customer Satisfaction Survey Is

question 39

Multiple Choice

The final task in designing a customer satisfaction survey is to:

• A)design the reporting format and the data entry methods.
• B)select the appropriate survey instrument.
• C)define the sample frame, or target group from which the sample is chosen.
• D)select the questions to be included in the survey.

Understand different forms of sexual harassment in the workplace.

Recognize the advantages and disadvantages of strengths-based management.

Distinguish between various types of teams and their purposes.

Identify aspects of organizational culture and their manifestations.

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Definitions:

Porter's Generic Strategies

Framework proposed by Michael Porter that outlines three strategic options available to organizations to gain competitive advantage: cost leadership, differentiation, and focus.

Total Quality Management

A comprehensive management approach focusing on continuous improvement of processes, products, and services by involving all employees to enhance customer satisfaction.

Business Ecosystems

A dynamic network of interconnected organizations, including suppliers, distributors, customers, and even competitors, that co-evolve and create value through collaboration and competition.

Synergies

The collaboration or concurrence of two or more entities, materials, or factors that leads to a cumulative result surpassing the total of their distinct effects.