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Why Do Organizations Measure Customer Satisfaction and Engagement

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Why do organizations measure customer satisfaction and engagement?


Definitions:

COA

Chart of Accounts, a list of a company's accounts and their account numbers that identifies where transactions are recorded in the financial statements.

Sole Proprietorship

A business owned and operated by a single individual, without any formal legal entity separation.

C Corporation

A legal structure for corporations in the U.S. where the owners are taxed separately from the entity, providing limited liability protection.

Partnership

A business structure where two or more individuals share ownership, profits, and responsibilities for managing the enterprise.

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