Strategically Placed Tray-Return Stands and Trash Receptacles Remind Customers to Return

question 60

Multiple Choice

Strategically placed tray-return stands and trash receptacles remind customers to return trays in fast-food facilities.This is an example of a poka-yoke technique designed to prevent:

• A)customer errors in preparation.
• B)customer errors during an encounter.
• C)customer errors at the resolution stage of a service.
• D)treatment errors between the server and the customer.

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Definitions:

Correlation Coefficient

A statistical measure that indicates the extent to which two variables change together, ranging from -1 (perfectly inverse) to +1 (perfectly direct).

Expected Rates of Return

The anticipated percentage gain or loss that an investment is predicted to generate over a given period of time, taking into account both known and estimated variables.

Probability Distribution

A function that represents the likelihood of various outcomes in a random experiment.

Average Portfolio Standard Deviation

A measure of the volatility of all the assets in a portfolio, calculated as the square root of the variance of the portfolio's returns.