The Customer Satisfaction Measurement of "Customer Perceived Value" Focuses More

question 55

True/False

The customer satisfaction measurement of "customer perceived value" focuses more on loyalty than on customer satisfaction.

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Definitions:

Measurement

The process of quantifying the characteristics of phenomena observed, usually by assigning numbers in a valid and reliable way.

Gender

The range of characteristics differentiating and categorizing males and females, and can reflect one's personal sense of identity based on societal norms.

Male

Refers to the sex that is biologically defined by the presence of XY chromosomes in humans and many other species.

Data Set

A collection of data points or values that have been gathered through observation or experimentation.