Which of the Following Is True of the American Customer

question 22

Multiple Choice

Which of the following is true of the American Customer Satisfaction Index?

• A)It is not effective in quantifying the value that customers place on products.
• B)It evaluates only the goods and services produced by the domestic firms.
• C)It is based on customer evaluations of the quality of goods and services.
• D)It is updated on a rolling basis once a year by measuring all the sectors of the economy.

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Definitions:

Fairly Applied

A principle ensuring policies, rules, and decisions are implemented in a just, equitable, and unbiased manner.

Commutative Justice

A form of justice that refers to the fairness in agreements and exchanges between individuals or groups, ensuring what is exchanged is of equal value.

Newer Models

Updated or more recent versions of products, systems, or theories that aim to improve upon or replace older versions.

Justice View

An ethical perspective that emphasizes fairness in the distribution of resources, opportunities, and treatment.