According to the Gap Model,the Term "_____" Refers to the Outcome

question 29

Multiple Choice

According to the gap model,the term "_____" refers to the outcome of the production process and what is delivered to the customer.

• A)expected quality
• B)delighter
• C)satisfier
• D)actual quality

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Definitions:

Marginal Cost

The financial outlay required to produce one more unit of a product or service.

Public Good

A good that is non-excludable and non-rivalrous, meaning it can be used by many people without depleting its availability to others.

Private Goods

Goods that are both excludable and rival in consumption, meaning only paying customers can use them and one person's use diminishes others' ability to use them.

Public Goods

Goods that are non-excludable and non-rivalrous, meaning they are available to all without depletion from use by others.