Which of the Following Is a Reason Why Organizations Measure

question 26

Multiple Choice

Which of the following is a reason why organizations measure customer engagement and satisfaction?

• A)It helps them in determining their financial requirements and the required value of the cash reserve ratio.
• B)It helps them to segment markets based on demographic characteristics of the customers.
• C)It helps them to discover customer perceptions of how well the organization is doing in meeting customer needs.
• D)It helps them in determining their human resource requirements.

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Definitions:

Agency Costs

Expenses incurred from conflicts of interest between stakeholders and management, including monitoring and structuring costs.

Agency Problem

A conflict of interest inherent in relationships where one party is expected to act in the best interest of another.

Conflict Of Interest

A situation where an individual's personal interests could influence their professional judgments or decisions.

Proxy Fight

A strategy employed by a group of shareholders trying to gain control of a company by persuading other shareholders to vote in a way that opposes the current management's interests.